Refund Policy for VendTech Technology Holdings, LLC
Effective Date: October 25, 2025
Thank you for using VendTech Technology branded and co-branded mobile applications. We strive to provide a seamless
and satisfactory experience for our users. This Refund Policy outlines our guidelines regarding refunds for purchases made through our mobile application.
Scope of Refund Policy:
This policy applies to all purchases made through any VendTech Technology or co-branded mobile application, regardless of the payment method used.
Refund Eligibility
We offer refunds in the following situations:
Unauthorized Transactions: If a transaction is made without the account holder’s
consent.
Technical Issues: In cases where there are technical errors resulting in overcharges or
other payment-related problems.
Refund Request Process:
Customers seeking a refund must:
Contact our customer support within 30 days of the purchase date.
Provide a clear explanation of the reason for the refund request.
Include relevant information such as the transaction ID, purchase date and time, and any supporting documentation from their bank statement.
Refund Method:
Refunds will be processed using the original payment method. whenever possible. If that is not
feasible (e.g., an expired credit card), a credit will be issued within the mobile application for
redemption in the future.
Denied Refunds:
Refunds may be denied in the following cases:
Failure to meet eligibility criteria.
Requests made after the specified timeframe.
Lack of adequate documentation or information to support the refund request.
Violation of our terms of service.
Refund Processing Time:
Refunds will be processed within 10 business days after approval. Processing times may vary depending
on the payment method and financial institutions involved.
Contact Information:
For refund inquiries and requests, please contact our customer support team at referrals@vendtech.com or 800.679.8370.
Policy Updates:
This Refund Policy is subject to change, with updates posted on our website/app. Customers are
encouraged to review this policy periodically.
By using VendTech Technology’s mobile application, you agree to abide by the terms and conditions
outlined in this Refund Policy.
